Rules & Terms — The Pokies 114

Welcome to the official Rules page for The Pokies 114. We tested our onboarding, deposits, bonuses and withdrawal flows and present a clear, practical set of rules that govern play on our platform. This document is an authoritative source of how we operate, what we expect from players and what you can expect from us. Please read these rules carefully before registering an account or placing bets.

1. Company details and regulatory status

The Pokies 114 is operated by a company registered under registration number 3-102-841524, with a registered address approximately 200 metres north and 50 metres east of the North American Cultural Center, Barrio Dent, San Jose. Our operations commenced in 2021 and are administered from Costa Rica. We operate under applicable gaming regulations and maintain compliance with reputable oversight bodies such as PAGCOR where required by specific markets. Our management team has extensive industry experience and we continuously update our systems to deliver a safe and fair gaming environment.

2. Scope and legal agreement

These Rules and Terms apply to your use of The Pokies 114 platform across desktop, mobile and other internet-enabled devices. By registering an account or continuing to use our services you accept these terms and acknowledge they form a legally binding agreement between you (the player) and The Pokies 114 (the operator).

We reserve the right to update these Rules at any time for reasons including but not limited to improved customer service, compliance with new laws, or regulatory guidance. We will publish amended terms on our site and where practicable highlight material changes to account holders. It is your responsibility to review the Rules periodically; continued use after changes indicates acceptance.

3. Eligibility and responsible gambling

You may only use The Pokies 114 if you meet the following requirements. We test account checks during registration and our results show strict adherence to these criteria improves overall platform safety.

• You are of legal gambling age in the jurisdiction where you reside.
• You are located in a country or region where online gambling is permitted by local law.
• You are not subject to any gambling exclusion order, self-exclusion or account suspension issued by The Pokies 114 or any other regulated operator.

We may request proof of age, identity and residence at any time. Failure to provide acceptable verification when requested may lead to restriction or closure of your account and withholding of funds pending investigation.

4. Opening and maintaining your account

When opening an account you must provide accurate and complete information. Typical information we request includes name, date of birth, contact details (email and phone), and verification documents where applicable. Our compliance checks, which we tested using typical user journeys, are designed to be efficient but thorough.

• Accounts must be registered in the name of the actual player. Account sharing is prohibited.
• Only one account per player is permitted unless explicitly authorised by The Pokies 114 in writing.
• Only one account per credit or debit card number is permitted. Attempts to use the same card on multiple accounts may result in suspension and cancellation of winnings.
• Providing false or misleading information can lead to account closure and forfeiture of funds.

5. Verification and documentation

We may request documents to verify identity, age, address and financial sources. Common documents include government-issued photo identification, utility bills, bank or card statements and screenshots of payment wallets. Our results show that verification requests are usually completed within a short period when documents are clear and current.

6. Deposits — how they work

Deposits are generally available in your account within a reasonable time after funds have cleared from your financial provider or e-wallet. Processing times vary by method and jurisdiction. We maintain routine monitoring on deposit systems to ensure timely crediting of player accounts.

• Deposit limits may be applied and are shown on the payment page.
• You must use payment methods in your own name. Exceptions require prior written approval from support.
• We may request evidence for deposits and source of funds to satisfy anti-money laundering requirements.

7. Withdrawals — timings, verification and limits

We aim to process withdrawal requests promptly. Some withdrawals require extended processing time due to verification, regulatory checks or payment provider processing delays. Once a withdrawal is processed by The Pokies 114, further timing is controlled by the receiving financial institution.

• We may require identity verification prior to processing withdrawals. This is standard practice and safeguards both you and the platform.
• Playthrough requirements apply to some deposit methods: for example, typical minimum playthroughs we apply are 1x for PayID-style instant bank methods and 3x for credit card deposits. These examples reflect our operational tests and anti-money laundering procedures; specific multipliers and rules will be published alongside each payment method.
• We do not charge internal withdrawal fees. External banking or intermediary fees may apply.
• If a withdrawal is rejected by your bank and returned to us, we will contact you to arrange an alternative withdrawal method.

8. Fair play and prohibited conduct

Fair play is core to our platform. We expressly prohibit conduct intended to manipulate game outcomes or exploit promotions:

• Use of bots, scripts, automated systems or any programmed device to play or manage accounts is prohibited.
• Collusion between players to influence outcomes or share winnings is forbidden.
• Opening or using multiple accounts to abuse bonuses or promotions is not permitted unless authorised.
• Using strategies specifically designed to meet bonus wagering terms without genuine play intent can lead to voiding of winnings.

In our testing, suspicious behavioural patterns such as abnormal bet sizing, rapid session turnover, or systematic bonus exploitation trigger automated and manual reviews. If we have reasonable evidence of prohibited conduct we reserve the right to void wins, close accounts and pursue further action, including involving law enforcement where criminal activity is suspected.

9. Bonuses and promotions

Bonuses and promotions are governed by specific terms published with each offer. The following are core principles that apply:

• Bonuses are awarded at our discretion and may be subject to wagering requirements, eligible game restrictions and time limits.
• Some bonuses are valid only on specified game types. Using bonus funds on excluded games may invalidate winnings and withdrawals.
• Wagering requirements and game contribution rates will be clearly stated for each promotion. We tested representative offers and found that slot games typically contribute more towards wagering requirements than table games, but exact proportions depend on the promotion.
• Attempting to exploit a promotion by hedging bets, using bonus-only strategies, or otherwise bypassing wagering intent can result in forfeiture of the bonus and any associated winnings.

Examples from our audits:

• If a 30x wagering requirement is applied to a $10 bonus, $300 of eligible wagers must be placed before attempting withdrawal of bonus winnings.
• If a bonus is restricted to selected slots, wagering on excluded titles will not reduce the wagering requirement and may lead to forfeiture.

10. Game malfunctions and errors

Should a game malfunction occur, you must not attempt to take advantage of the situation. Examples include incorrect paytables, frozen sessions that produce erroneous credits, or any malfunction that deviates from normal gameplay. Our results show that prompt reporting speeds resolution.

• If a malfunction occurs and affects gameplay or funds, we will investigate with our software partners and determine an appropriate remedy.
• We reserve the right to void affected rounds and adjust balances where necessary.
• Compensation is applied at our sole discretion following investigation and may vary depending on the root cause and impact.

11. Breaches, suspension and account termination

We may suspend or terminate accounts if there is reason to believe that these Rules have been breached. Reasons for suspension or termination include, but are not limited to:

• Providing false or misleading information during registration.
• Use of automated systems or collusion to gain an unfair advantage.
• Abuse of promotions or bonuses.
• Failure to supply requested verification documents.
• Fraudulent activity or attempts to launder funds.

On suspension, funds may be withheld pending investigation. If the investigation confirms prohibited conduct, funds may be forfeited and legal action may be taken where appropriate. We retain records of investigations and decisions. Our support team will provide status updates when possible.

12. Anti-money laundering (AML) and source of funds checks

We adhere to AML best practices. To comply with legal and regulatory obligations we may require information about the origin of funds for deposits and large transactions. Acceptable documentation typically includes bank statements, salary slips, or evidence of legitimate proceeds. These checks protect both players and the platform and are applied consistently.

13. Taxes and financial responsibility

Players are responsible for any taxes arising from winnings in their jurisdiction. The Pokies 114 is not responsible for individual tax liabilities. We recommend players consult a tax professional for personal advice.

14. Data protection and privacy

We collect and process personal data in accordance with our Privacy Policy. Information collected is used to operate accounts, process transactions, prevent fraud, and comply with legal obligations. We implement technical and organisational measures to protect data, and our results from regular security reviews show robust protection controls.

15. Dispute resolution and contacting support

We aim to resolve disputes fairly and quickly. Contact our support team in the first instance for any question about account status, transactions or game outcomes. If a dispute cannot be resolved through support, you may escalate it to our compliance team for a formal review. We document the findings and provide a written outcome.

16. Amendments and notification

We may amend these Rules from time to time. Where changes are material, we will attempt to notify account holders by email or in-account messaging. Continued use after such notification constitutes acceptance of the amended terms.

17. Quick reference table

18. Frequently asked questions — quick answers

• What happens if my withdrawal is delayed? We investigate promptly; processing times vary by method. If a withdrawal is returned by your bank we will contact you to arrange alternatives.
• Can I use someone else’s card to deposit? No, you must use payment methods in your own name unless explicitly approved by support.
• Are bonuses available on all games? Not always. Each promotion lists eligible games and contribution rates toward wagering requirements.
• What should I do if I see a potential game error? Stop play and contact support immediately to report the issue. Do not attempt to exploit the error.
• How do I close my account? Contact support and request account closure. We may require identity verification before closing and returning any available balance.

19. Our testing and oversight

We regularly test platform flows including registration, deposit and withdrawal processing, bonus allocation and game fairness. Our testing regimen includes automated checks, manual audits and third-party provider verification. Our results show consistent performance and adherence to the rules set out here. Where issues are detected we apply corrective measures and, where relevant, notify affected players.

20. Final provisions

If you do not agree with any part of these Rules, you should cease using The Pokies 114 immediately. Continued use indicates acceptance. These Rules are governed by the applicable laws as set out in our company documentation and regulatory notices. If any provision is found to be invalid or unenforceable, it will be severed without affecting the validity of the remaining provisions.

We value transparency and fairness. If you have any questions about these rules, please contact our support team. We have compiled this Rules page to be comprehensive and practical; our testing and operational experience inform every section. Thank you for choosing The Pokies 114 and for playing responsibly.