Welcome to the official Rules page for The Pokies 114. We tested our onboarding, deposits, bonuses and withdrawal flows and present a clear, practical set of rules that govern play on our platform. This document is an authoritative source of how we operate, what we expect from players and what you can expect from us. Please read these rules carefully before registering an account or placing bets.
The Pokies 114 is operated by a company registered under registration number 3-102-841524, with a registered address approximately 200 metres north and 50 metres east of the North American Cultural Center, Barrio Dent, San Jose. Our operations commenced in 2021 and are administered from Costa Rica. We operate under applicable gaming regulations and maintain compliance with reputable oversight bodies such as PAGCOR where required by specific markets. Our management team has extensive industry experience and we continuously update our systems to deliver a safe and fair gaming environment.
These Rules and Terms apply to your use of The Pokies 114 platform across desktop, mobile and other internet-enabled devices. By registering an account or continuing to use our services you accept these terms and acknowledge they form a legally binding agreement between you (the player) and The Pokies 114 (the operator).
We reserve the right to update these Rules at any time for reasons including but not limited to improved customer service, compliance with new laws, or regulatory guidance. We will publish amended terms on our site and where practicable highlight material changes to account holders. It is your responsibility to review the Rules periodically; continued use after changes indicates acceptance.
You may only use The Pokies 114 if you meet the following requirements. We test account checks during registration and our results show strict adherence to these criteria improves overall platform safety.
We may request proof of age, identity and residence at any time. Failure to provide acceptable verification when requested may lead to restriction or closure of your account and withholding of funds pending investigation.
When opening an account you must provide accurate and complete information. Typical information we request includes name, date of birth, contact details (email and phone), and verification documents where applicable. Our compliance checks, which we tested using typical user journeys, are designed to be efficient but thorough.
We may request documents to verify identity, age, address and financial sources. Common documents include government-issued photo identification, utility bills, bank or card statements and screenshots of payment wallets. Our results show that verification requests are usually completed within a short period when documents are clear and current.
Deposits are generally available in your account within a reasonable time after funds have cleared from your financial provider or e-wallet. Processing times vary by method and jurisdiction. We maintain routine monitoring on deposit systems to ensure timely crediting of player accounts.
We aim to process withdrawal requests promptly. Some withdrawals require extended processing time due to verification, regulatory checks or payment provider processing delays. Once a withdrawal is processed by The Pokies 114, further timing is controlled by the receiving financial institution.
Fair play is core to our platform. We expressly prohibit conduct intended to manipulate game outcomes or exploit promotions:
In our testing, suspicious behavioural patterns such as abnormal bet sizing, rapid session turnover, or systematic bonus exploitation trigger automated and manual reviews. If we have reasonable evidence of prohibited conduct we reserve the right to void wins, close accounts and pursue further action, including involving law enforcement where criminal activity is suspected.
Bonuses and promotions are governed by specific terms published with each offer. The following are core principles that apply:
Examples from our audits:
Should a game malfunction occur, you must not attempt to take advantage of the situation. Examples include incorrect paytables, frozen sessions that produce erroneous credits, or any malfunction that deviates from normal gameplay. Our results show that prompt reporting speeds resolution.
We may suspend or terminate accounts if there is reason to believe that these Rules have been breached. Reasons for suspension or termination include, but are not limited to:
On suspension, funds may be withheld pending investigation. If the investigation confirms prohibited conduct, funds may be forfeited and legal action may be taken where appropriate. We retain records of investigations and decisions. Our support team will provide status updates when possible.
We adhere to AML best practices. To comply with legal and regulatory obligations we may require information about the origin of funds for deposits and large transactions. Acceptable documentation typically includes bank statements, salary slips, or evidence of legitimate proceeds. These checks protect both players and the platform and are applied consistently.
Players are responsible for any taxes arising from winnings in their jurisdiction. The Pokies 114 is not responsible for individual tax liabilities. We recommend players consult a tax professional for personal advice.
We collect and process personal data in accordance with our Privacy Policy. Information collected is used to operate accounts, process transactions, prevent fraud, and comply with legal obligations. We implement technical and organisational measures to protect data, and our results from regular security reviews show robust protection controls.
We aim to resolve disputes fairly and quickly. Contact our support team in the first instance for any question about account status, transactions or game outcomes. If a dispute cannot be resolved through support, you may escalate it to our compliance team for a formal review. We document the findings and provide a written outcome.
We may amend these Rules from time to time. Where changes are material, we will attempt to notify account holders by email or in-account messaging. Continued use after such notification constitutes acceptance of the amended terms.
| Topic | Key point |
|---|---|
| Legal age | Must be of legal gambling age in your jurisdiction |
| Account per person | Single account per person unless authorised |
| Payment verification | Documents may be requested for deposits and withdrawals |
| Playthrough | Examples: 1x PayID, 3x Credit Card (specifics published by method) |
| Bonus abuse | Prohibited; may lead to cancellation of bonus and winnings |
| Game malfunctions | Report immediately; remedies at operator discretion |
| Suspension | Accounts may be suspended for suspected breaches |
We regularly test platform flows including registration, deposit and withdrawal processing, bonus allocation and game fairness. Our testing regimen includes automated checks, manual audits and third-party provider verification. Our results show consistent performance and adherence to the rules set out here. Where issues are detected we apply corrective measures and, where relevant, notify affected players.
If you do not agree with any part of these Rules, you should cease using The Pokies 114 immediately. Continued use indicates acceptance. These Rules are governed by the applicable laws as set out in our company documentation and regulatory notices. If any provision is found to be invalid or unenforceable, it will be severed without affecting the validity of the remaining provisions.
We value transparency and fairness. If you have any questions about these rules, please contact our support team. We have compiled this Rules page to be comprehensive and practical; our testing and operational experience inform every section. Thank you for choosing The Pokies 114 and for playing responsibly.
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